I just wanted to write you and thank you for the work you’ve published in your book. While I’m not a practitioner, leader, nor consultant of any CPI, I have had the pleasure and honor to be a student of a wide range of those that are. I was pleased to discover iTLS and the various work folks like Robert Fox, Bruce Nelson, Bob Sproull, and you have done in the field of blending the use of TOC, Lean, and Six Sigma. I found your case study to be very compelling and the BOK you provided a very useful tool to comprehend and convey the value of iTLS. I look forward to following your work and future publications. Thank you for your time. Enjoy the day!
Kevin M. Reid
Sales Specialist, CI / BCS | PacNW
Hewlett Packard, Enterprise Group